IP Globalnet
December 2004 - November 2007
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Call Center Agent Telenet
- Answering customer contacts via phone and email (Consumer market)
- Followup cases upcoming WIFI customers (Wifi installations + troubleshooting)
- First line support Telenet Hotspots
- followup cases Telenet Hotspots
- new Job opportunity Telenet
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Telenet NV.
November 2007 - August 2010
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Technical Helpdesk Engineer
- Answering phone and mail for Business customers (Telenet Business department)
- Task ownership within the helpdesk. Responsibility of service processes for Telenet Hotspots, ThalysNet, Telenet Solutions Portal, startup E-ticketing for Telenet Business customers, Webportal + e-ticketingKotNet 2010
- Development + testing interne applicatiions. (Contact Coördinator, Telenet Solutions Portal, E-ticketing for Telenet Business Customers (test phase), planning customer service Telenet Business
- Followup customer cases and Technical support
- Followup internal ERP data quality.
- Internal growth opportunity
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Telenet NV.
August 2010 - April 2015
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Central Support Engineer
- Assitance in setup CRM System (development processes + setup object model (Salesforce.com)
- Quality insurrance and documentation Business Customer Service Processes (Known Error Database, Salesforce Knowledge implementation)
- Data quality insurrance for the Customer Service + Data quality processes
- Left for Salesforce development opportunity
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4C Consulting
April 2015 - December 2019
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Consultant Platform Team
- Application development on the Salesforce.com platform
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Different customers / industries (most important are waste management and telco):
- Applications with Apex/Visualforce (Time registration app, HR Related application, custom CPQ app
- Application with Lightning components / Apex (Address verification application, opportunity process wizard)
- Writing complex business logic in triggers
- Outgoing webservice integrations (From Salesforce to Here.com, Google Maps API,..., integrations with different backend systems)
- Incoming REST + SOAP services (Integration with webshop
- Salesforce Developer 1 Certification Guide:
- Written a book about the basic knowledge for gathering the Salesforce Developer 1 certification
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Forward Services
December 2019 - June 2024
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Senior Salesforce Developer / Architect
- Application development on the Salesforce.com Service Cloud platform
- Salesforce solutions + System integrations architecture for Mobile applications
- Implementation of Salesforce Einstein Bot
- Integration of Cash register systems with Salesforce
- Implementation of OMS (Order Management System)
- Bi-directional Integration of Commerce Cloud (known as Demandware)
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Brightfox Belgium
July 2024 - Present
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Senior Salesforce Developer / Architect
- Application development on the Salesforce.com Service Cloud platform
- Public Sector Solutions (Governement instances)
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